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About Total Quality Management TQM is a completely structured, comprehensive, and organization-wide approach taken towards organizational structuring and management that continuously seeks to improve the quality rendered by the products, services belted out by the organization and the productivity of the resources handling the product.

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hospitality industry total quality management a theoretical frame work is a conceptual model of how one makes logical sense of the relationship among the several factors that have been identified as important to the problem sekeran 2003 guest service in the hospitality industry paul j bagdan on amazoncom free shipping on qualifying offers taking care of the customer is the heart of the

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